Carol holds qualifications from the Scottish Qualifications Authority, a Master of Arts in Social Sciences, specialisations in Nutrition for Infants and Young Children, as well as a Bachelor of Education in Early Childhood Education and a Diploma in Special Child Care Work. She has a deep understanding of complex family backgrounds, including experiences with parental illness, mental health, and immigration challenges. Her proactive approach to active listening and empathy allows her to identify and address not just the educational needs of her students but also any emotional or familial challenges they may face. Carol is skilled in early detection of issues and facilitating appropriate interventions, ensuring the holistic well-being of her students and their families.

Carol is also a strong advocate for team collaboration, having worked closely with various professionals, including physiotherapists, occupational therapists, speech therapists, and educators. Her interests outside of work encompass drawing, playing the piano, cooking, photography, and travelling. Her commitment to supporting multicultural families is driven by her background as an ethnic minority in the UK, and she is determined to apply her expertise and talents to bring about a positive impact in their lives.